Legal

Refund, Return & Cancellation Policy

Last updated: March 1, 2025

At Cannki Kicker, we are committed to providing exceptional business formation and compliance services. This Refund, Return, and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed. Please read this policy carefully before purchasing our services.

1. General Refund Policy

Cannki Kicker offers a 30-day refund window for eligible services, calculated from the date of purchase or service activation, whichever comes first. We believe in the quality of our services and want you to be completely satisfied with your experience.

Refund Eligibility Requirements:

Refund request must be submitted within 30 days of purchase date
Service must not have been fully completed or delivered
No government filings or third-party services have been initiated
Valid reason provided for refund request
Compliance with all terms and conditions

Refunds are processed to the original payment method used for the purchase. Please allow 7–10 business days for the refund to appear in your account, depending on your financial institution's processing time.

2. Non-Refundable Services and Fees

Certain services and fees are non-refundable due to their nature and the costs already incurred on your behalf. These include:

Government Filing Fees

All state and federal government filing fees, including but not limited to LLC formation fees, corporation filing fees, EIN application fees, trademark filing fees, BOI (Beneficial Ownership Information) filing fees, annual report fees, foreign qualification fees, and any other government- mandated charges are non-refundable once submitted to the respective government agencies.

Third-Party Service Fees

Fees paid to third-party service providers including registered agent services (once activated), credit monitoring services, DUNS number application fees, banking partner setup fees, payment gateway integration costs, e-SIM activation fees, phone AI system setup costs, identity verification services (Didit KYC), address verification services, and any other external vendor charges are non-refundable once the service has been activated or initiated.

Completed Services

Services that have been fully completed and delivered, including prepared and filed documents, completed tax returns, finalized bookkeeping work, submitted trademark applications, delivered operating agreements, completed business amendments, processed annual reports, and any other services where the work has been performed and results delivered are non-refundable.

Expedited Processing Fees

Rush processing fees, expedited filing fees, same-day service charges, and any premium processing upgrades are non-refundable once the expedited service has been initiated, as these require immediate allocation of additional resources and priority handling.

Subscription and Recurring Services

Monthly or annual subscription fees for ongoing services such as registered agent service, compliance monitoring, bookkeeping subscriptions, and other recurring services are non-refundable for the current billing period once activated. Cancellation will prevent future charges but will not refund the current period.

Consultation Fees

Fees for consultations, advisory services, and expert guidance sessions are non-refundable once the consultation has been scheduled or conducted, as these involve dedicated time from our professional staff.

We clearly communicate which portions of your service package are refundable and which are not before you complete your purchase. If you have questions about refund eligibility for a specific service, please contact our support team before making your purchase.

3. Refund Process and Timeline

We have streamlined our refund process to make it as simple and efficient as possible. Here's what you need to know about requesting and receiving a refund:

1Submit Request

Contact our support team via email at contact@kicker.cannki.com or call +1 (219) 841-1596. Provide your order number, account information, and reason for the refund request.

2Review Process

Our team will review your request within 2–3 business days. We'll verify eligibility based on our refund policy and the services provided. You'll receive an email with the decision.

3Approval & Processing

If approved, we'll process your refund within 3–5 business days. The refund will be issued to your original payment method (card, bank account, PayPal, JazzCash, EasyPaisa, Cash App, or cash).

4Receive Refund

Depending on your payment method and financial institution, the refund will appear in your account within 7–10 business days. International transfers may take up to 15 business days.

Required Information for Refund Requests:

Full name and email address associated with your account
Order number or transaction ID
Service(s) purchased and date of purchase
Detailed reason for refund request
Any supporting documentation (if applicable)

4. Cancellation Policy

You have the right to cancel services at different stages of the process. The cancellation terms vary based on the type of service and how far along we are in the fulfillment process.

4.1 One-Time Services Cancellation

For one-time services such as LLC formation, corporation setup, EIN application, ITIN application, trademark filing, BOI reporting, and other non-recurring services:

Before Processing

Full Refund Available:If you cancel before we begin work on your order and before any filings are submitted, you're eligible for a full refund minus any non-refundable government or third-party fees already paid.

During Processing

Partial Refund Available:If you cancel after we've begun work but before completion, you may receive a partial refund. We'll deduct the value of work completed, any non-refundable fees, and administrative costs (typically 25% of the service fee).

After Completion

No Refund Available: Once a service is completed and delivered (e.g., documents filed, applications submitted, certificates issued), cancellation is not possible and no refund will be issued.

4.2 Subscription Services Cancellation

For recurring subscription services such as registered agent service, compliance monitoring, bookkeeping, and other ongoing services:

Cancel Anytime: You may cancel your subscription at any time through your account dashboard or by contacting support.
Current Period Completion: Cancellation will take effect at the end of your current billing period. You'll continue to have access to the service until that date.
No Prorated Refunds: We do not offer prorated refunds for partial months or years. If you cancel mid-period, you'll retain access until the period ends but won't receive a refund for unused time.
Reactivation: If you wish to reactivate a canceled subscription, you may do so at any time, but you'll be charged the full rate for the new billing period.
Annual Subscriptions: For annual subscriptions, cancellation requests made within the first 30 days may be eligible for a prorated refund, subject to review and approval.

4.3 Package Services Cancellation

For our bundled plans (Starter Free, Booster $100, Founder $150, Kicker $230):

Cancellation before any work begins: Full refund available
Partial completion: Refund calculated based on services not yet started, minus completed work
Individual services within package can be canceled if not yet initiated
Package discounts may be recalculated if partial cancellation occurs

5. Payment Method-Specific Refund Terms

Cannki Kicker accepts multiple payment methods, and refund processing may vary slightly depending on the method used for your original payment:

Credit/Debit Card

Refunds processed within 3–5 business days
Appears on statement in 7–10 business days
Shows as credit from "Cannki Kicker"
No processing fees deducted

Bank Transfer

Processed within 5–7 business days
May take 10–15 days for international transfers
Requires valid bank account details
International transfer fees may apply

PayPal

Fast refund processing (1–2 business days)
Appears in PayPal account immediately
Transfer to bank takes 3–5 additional days
PayPal fees are non-refundable

JazzCash / EasyPaisa

Refunds processed within 2–3 business days
Appears in mobile wallet within 24–48 hours
Must provide valid mobile wallet number
Transaction fees are non-refundable

Cash App

Processed within 1–3 business days
Instant availability in Cash App balance
Requires valid Cash App tag ($cashtag)
No additional fees

Cash Payment

Refunds issued via bank transfer or check
Requires valid bank account details
Processing takes 7–10 business days
Photo ID may be required for verification

Important Payment Method Notes

Currency conversion fees are non-refundable for international payments
Payment processor fees (Stripe, PayPal, etc.) are deducted from refund amounts where applicable
For security reasons, refunds can only be issued to the original payment source
If original payment method is no longer valid, alternative arrangements can be made with approval

6. Special Circumstances and Exceptions

While we strive to apply our refund policy consistently, we understand that special circumstances may arise. We handle the following situations on a case-by-case basis:

Service Delays or Errors

If we fail to deliver your service within the promised timeframe due to our error, or if we make mistakes in filing or processing your documents:

Full refund available if service cannot be corrected
Free correction of errors at no additional charge
Compensation may be offered for significant delays
Expedited processing at no extra cost for delayed orders

Government Agency Rejections

If your application is rejected by a government agency due to no fault of your own:

Government fees are non-refundable (paid to agency)
Our service fees may be partially refunded
Free resubmission if rejection was due to our error
Guidance provided on alternative approaches

Duplicate Orders

If you accidentally place duplicate orders for the same service:

Full refund of duplicate order if caught within 24 hours
Partial refund if work has already begun on duplicate
Contact support immediately upon discovering the error
We'll verify both orders are truly duplicates before processing refund

Medical or Family Emergencies

If you need to cancel services due to serious medical or family emergencies:

Extended refund consideration period beyond 30 days
Documentation may be required (medical certificate, death certificate, etc.)
We'll work with you to find the best solution
Services can be paused instead of canceled in some cases

Dissatisfaction with Service Quality

If you're unsatisfied with the quality of our service delivery:

Contact us first to attempt to resolve the issue
We'll review the work and offer corrections if needed
Partial or full refunds considered based on circumstances
Management review for significant quality concerns

Chargebacks and Disputed Charges

If you initiate a chargeback with your payment provider:

Please contact us first before initiating a chargeback
Chargebacks may result in service suspension and account fees
We'll provide evidence of service delivery to payment processors
Frivolous chargebacks may result in account termination
Chargeback fees ($25–$50) will be added to your account

7. Service-Specific Refund Terms

Different services have unique refund considerations based on their nature and the work involved. Below are specific refund terms for our major service categories:

Business Formation Services (LLC, Corporation)

Full refund if canceled before document preparation begins
50% refund if canceled after document preparation but before filing
No refund after state filing is submitted
State filing fees always non-refundable
Operating agreements and bylaws fees refundable if not yet prepared
Name availability searches are non-refundable once performed

EIN and ITIN Services

Full refund if canceled within 24 hours of purchase
No refund after application is submitted to IRS
IRS processing fees (if any) are non-refundable
Expedited processing fees non-refundable once service begins
Same-day EIN service non-refundable after 2 hours

Registered Agent Services

First year: Full refund if canceled within 30 days of activation
After 30 days: No refund for current period
Renewal fees: Refundable within 14 days of charge
Mail forwarding services completed are non-refundable
Cancel anytime before next renewal without penalty

BOI (Beneficial Ownership Information) Filing

Full refund if canceled before filing is submitted to FinCEN
No refund after submission to FinCEN
Updates and amendments follow same policy as initial filing
Government fees (if any) are non-refundable

Tax Preparation and Filing Services

Full refund if canceled before tax return preparation begins
50% refund if canceled after preparation but before filing
No refund after return is filed with IRS or state
IRS/state filing fees are non-refundable
Amended returns follow separate refund policy
Tax planning consultations are non-refundable once conducted

Bookkeeping Services

Monthly subscriptions: Refundable within first 7 days
No refund after books are reconciled for the month
One-time cleanup services: 50% refund if less than 25% complete
Setup fees are non-refundable after system configuration
Reports already generated are non-refundable

Trademark Services

Full refund if canceled before trademark search is performed
Trademark search fees non-refundable once search is completed
No refund after application filed with USPTO
USPTO filing fees always non-refundable
Attorney review fees non-refundable once review is completed

Business Bank Account Setup

Full refund if canceled before application submission
50% refund if canceled after submission but before approval
No refund after account is opened
Bank fees and minimum deposits are non-refundable
Third-party verification fees are non-refundable

Compliance Services (Annual Reports, Amendments)

Full refund if canceled before document preparation
No refund after filing with state agency
State filing fees always non-refundable
Expedited filing fees non-refundable once processing begins

DUNS Number Application

Full refund if canceled within 48 hours of purchase
No refund after application submitted to Dun & Bradstreet
Expedited processing fees non-refundable once initiated
D&B fees (if applicable) are non-refundable

Credit Building Services

Setup fees refundable within 14 days if no work performed
Monthly monitoring fees: No prorated refunds
Credit bureau reporting fees are non-refundable
Tradeline fees non-refundable once established

Payment Gateway Integration

Full refund if canceled before integration begins
50% refund if canceled during integration process
No refund after integration is complete and tested
Payment processor application fees are non-refundable
Third-party API fees are non-refundable

E-SIM and Phone AI Services

Full refund if canceled before activation
No refund after e-SIM is activated or phone number assigned
Carrier fees and number porting fees are non-refundable
AI system setup fees refundable if service not activated
Monthly service fees: Cancel anytime, no prorated refunds

8. Refund Processing Timeline

Understanding the complete timeline for refund processing helps set proper expectations. Here's a detailed breakdown of the typical refund timeline:

Day 0–1

Request Submission

You submit your refund request via email or phone with all required information and documentation.

Day 1–2

Initial Review

Our support team reviews your request, verifies your account, and checks eligibility against our refund policy terms.

Day 2–3

Decision Notification

You receive an email with our decision. If approved, we provide details on the refund amount and expected timeline. If denied, we explain the reasoning.

Day 3–8

Refund Processing

If approved, we initiate the refund to your original payment method. Processing time varies by payment method (3–5 days for cards, 5–7 days for bank transfers).

Day 8–15

Funds Available

The refund appears in your account. Timing depends on your financial institution's processing speed. International transfers may take up to 15 days.

Factors That May Delay Refunds

Incomplete or incorrect refund request information
Additional documentation required for verification
Weekend or holiday processing delays
Banking system delays (especially for international transfers)
Payment method no longer valid (expired card, closed account)
Complex cases requiring management review
High volume of refund requests during peak periods

9. How to Request a Refund

To ensure your refund request is processed quickly and efficiently, please follow these steps:

Step-by-Step Refund Request Process:

1
Gather Your Information: Collect your order number, purchase date, payment method details, and any relevant documentation (receipts, correspondence, etc.).
2
Contact Our Support Team: Email: contact@kicker.cannki.com (include “Refund Request” in subject line)
Phone: +1 (219) 841-1596 (Monday–Friday, 9 AM – 6 PM EST)
Support Portal: Log into your account and submit a support ticket
3
Provide Detailed Information: Clearly explain the reason for your refund request. Include specific details about your dissatisfaction, any issues encountered, or circumstances requiring the refund.
4
Wait for Response: Our team will review your request within 2–3 business days and respond via email with a decision and next steps.
5
Follow Up if Needed: If you don't receive a response within 3 business days, or if you need to provide additional information, reach out again through the same channel.

Tips for a Smooth Refund Process

Be professional and courteous in your communication
Provide all requested information upfront to avoid delays
Keep copies of all correspondence for your records
Reference your order number in all communications
Be patient — refunds require time to review and process
Check your spam folder for our response emails
Update your contact information if it has changed

10. Your Rights and Our Commitment

At Cannki Kicker, we believe in transparency and fair treatment. You have certain rights when it comes to refunds and cancellations, and we are committed to honoring them:

Your Rights

Right to clear information about refund policies before purchase
Right to request a refund within the specified timeframe
Right to an explanation if a refund is denied
Right to escalate disputes to management
Right to fair and consistent application of policies
Right to cancel recurring services at any time

Our Commitment

Transparent and easy-to-understand policies
Fast and fair review of all refund requests
Clear communication throughout the process
Professional and courteous customer service
Continuous improvement of our services
Protecting your rights as a consumer

Consumer Protection

This refund policy is designed to comply with consumer protection laws in both Pakistan and the United States, where Cannki Kicker operates. We are committed to:

Complying with all applicable consumer protection regulations
Honoring statutory cooling-off periods where applicable
Providing refunds as required by law, even beyond our stated policy
Working with consumer protection agencies when disputes arise
Maintaining transparent business practices

11. Frequently Asked Questions

Get answers to common questions about our refund and cancellation policies.

Can I get a refund if I change my mind after starting the formation process?

If we haven't submitted any filings to government agencies and haven't completed the work, yes, you may be eligible for a partial refund. However, any government fees already paid and work already completed will be deducted from the refund amount. The sooner you cancel, the more likely you are to receive a larger refund.

What happens if my LLC formation is rejected by the state?

If the rejection was due to an error on our part, we'll refile at no additional charge. If the rejection was due to issues with your provided information or unavoidable legal reasons, the state filing fees are non-refundable, but we can discuss options for partial refunds of our service fees or applying the fees toward an alternative approach.

I purchased an annual registered agent service but want to cancel. Can I get a prorated refund?

If you cancel within the first 30 days, you may be eligible for a full or prorated refund. After 30 days, we typically don't offer prorated refunds, but you can cancel at any time to prevent the next year's renewal charge. Each case is reviewed individually, and exceptions may be made for special circumstances.

How do I know if my refund request is within the 30-day window?

The 30-day window begins on the date of purchase or service activation, whichever comes first. You can find this date in your order confirmation email or by logging into your account dashboard. If you're unsure, contact our support team and we'll verify your eligibility.

What if I used multiple payment methods? How will the refund be processed?

Refunds are issued proportionally to each payment method used. For example, if you paid 50% by card and 50% by PayPal, the refund will be split accordingly. If one payment method is no longer valid, we'll work with you to find an alternative solution.

Can I get a refund if I haven't used the service yet but the 30-day window has passed?

Generally, our policy requires refund requests within 30 days of purchase. However, for services that haven't been used or activated (like unused registered agent service credits or prepaid services), we may make exceptions on a case-by-case basis. Contact our support team to discuss your specific situation.

I'm unhappy with the quality of the bookkeeping service. Can I get a refund?

We take service quality seriously. Please contact us first so we can address your concerns and attempt to correct any issues. If we're unable to resolve the problems to your satisfaction, we'll consider a partial or full refund based on the circumstances and amount of work completed.

What's the difference between a refund and a credit?

A refund returns money to your original payment method. A credit remains in your Cannki Kicker account and can be used for future purchases. In some situations, we may offer account credit as an alternative to a refund, which often provides additional value through bonuses or extended expiration dates.

Can I transfer my service to someone else instead of getting a refund?

Some services (like registered agent or compliance monitoring) can be transferred to another business entity you own. However, transferring services to third parties is generally not allowed due to legal and compliance reasons. Contact our support team to discuss your specific transfer needs.

I paid in JazzCash/EasyPaisa. Can I get the refund in USD to my bank account instead?

For security and regulatory compliance, refunds are generally issued to the original payment method. However, if the original payment method is no longer available or if there are valid reasons for an alternative method, we can arrange for refunds to be issued differently. Additional verification may be required, and currency conversion fees may apply.

Still have questions? Contact our support team and we'll be happy to help.

12. Policy Changes and Updates

Cannki Kicker reserves the right to modify this Refund, Return, and Cancellation Policy at any time. When we make changes:

We'll update the "Last Updated" date at the top of this page
Significant changes will be communicated via email to active customers
Changes apply to purchases made after the effective date
Your continued use of our services after changes constitutes acceptance
Previous policy versions will be available upon request

If you purchased services before a policy change, the policy in effect at the time of your purchase will generally apply to your transaction, unless the change is legally required or benefits you.

13. Chargeback Protection & Non-Refundable Service Rules

The following strict non-refundable rules apply to specific service categories. Please review these carefully before making a purchase.

State Filing Fees & Government Payments

Any money paid to state governments, the IRS, or federal agencies for LLC formation, EINs, or legal filings is strictly non-refundable once the application is submitted.

Telecom & E-SIM Usage

All purchases of E-SIM data, virtual phone numbers, and AI voice minutes are final and non-refundable once activated or consumed.

Credit Profiling Setup

Fees for Corporate Credit Building packages are for the setup of trade lines and consulting. Once the D-U-N-S number process or trade line applications have begun, the setup fee is non-refundable.

Contact Us About Refunds

Have questions about our refund policy or need to request a refund? We're here to help.

Email Support

contact@kicker.cannki.com

Response within 24 hours

Phone Support

+1 (219) 841-1596

Mon–Fri, 9 AM – 6 PM EST

Office Location

7247 Emma Ct, Douglasville, GA 30134

Corporate Headquarters

Questions? Contact our teamand we'll be glad to assist.